FAQ

Where are you located?

We are a U.S. based company located in Rocklin, California. 

Why should I purchase from The Upscale Banker?

The Upscale Banker provides a convenient delivery of matching accessories for casual, business, or formal wear. We take the question out of "will this match", "will this look right"? Many of our clients have admittedly been intimidated wearing products that we provide because of the unique expression it is able to create for you. Our experts take the worry out of uncertainty while providing multiple wearable combinations in each box; plus the variety of combinations available with multiple owned sets. Check out Upscale University on variations of how to wear our products as well. 

What is included in each 8 piece tie box set?

100% silk necktie (standard 2.7'' - 3.1'' max width),

pre-tied bow tie (standard 5''),

two pocket squares (standard 10'' x 10''),

two lapel pins or lapel chains (up to 4''),

tie bar (up to 2.5''),

and cufflinks

What is included in each 2 piece tie box set?

Necktie, cotton or silk (standard 2.7'' - 3.1'' max width) with matching pocket square (10'' x 10'')

Can I purchase individual tie box sets?

Yes! Select any available tie box set and we will ship to you without the month long wait of a subscription service.

How does the subscription work?

You will select your first box or base color. After checkout you will receive an email and questionnaire where you will be able to choose your preferred box selections for future delivery. Your choices will save to your own personal 'Vault' on our website for a detailed experience. You will receive an email before shipment every month to confirm the selection with your tracking number. Kick back and enjoy your personalized, tailored services. Cancel subscription at any time. 

What is the benefit of a subscription?

Do you wear suit attire often to work? To religious activities? Events? Or just a dapper fellow in general? The subscription service will save you over 25% on every box received. A huge savings that will amass a nice variety of top notch men's wear. 

What is your return policy?

100% free returns on unworn sets. Contact us within 10 days of shipment and we will provide a return label for you. Our white glove service is dedicated to your preferences and approval. 

How can I qualify for free shipping?

Any combined order over $25 will receive free shipping. 

Free shipping is included with subscription services. 

Can I customize the tie box sets?

Each tie box set is already customized by experts and individualized carefully. Every combination comes with a defined 8 piece set and alternate pieces based on availability. New tie box sets will be released regularly. You can customize your subscription by selecting which box you prefer.

What other products can I look forward to?

In the very near future we will provide self tie bow ties, and further expand our 8 piece set selection. We are currently in the works of partnering with other small businesses to provide handmade dress shoes, elegant handbags and cases, as well as socks, suspenders, pocket watches, and more. We will continually expand our selection of products. By providing your email we will send updates on product expansion. Trust us, we don't like or appreciate mass emails from businesses and we promise not to inundate you with emails either.